Guarantee & Warranty
The guarantee period is governed by the statute of limitations on material defects stipulated in the national law of the state in which the appliance was purchased. However, the maximum period is 3 years. During the guarantee period, we shall remedy all defects free of charge which can be proven to be based on material or manufacturing faults (see guarantee card).
In the event of a guarantee/warranty claim, you will receive a free return label by post. Freight forward deliveries cannot be accepted. Guarantee/warranty claims can only be processed where valid proof of purchase is produced. A processing fee may be charged if complaints are unjustified. Please send the appliance safely packaged for transport with a brief description of the defect(s) and a copy of your purchase receipt. WAHL GmbH cannot assume any liability for damages occurring in transit or loss during postal delivery.
You may only avail of our guarantee service for appliances which you have purchased through dealers in Germany or Austria. Please contact our WAHL Service Center online using the contact form, by fax or by telephone and request a free return label.
When sending in an appliance in the event of a guarantee claim, please fill out the contact form with a brief description of the fault and include it in your delivery.
Download: Conditions of Guarantee.pdf
Tel.: +49 7721 806 903
or online using our service form!
Click here for the service contact form:
Please contact your dealer/service in your own country for information on all other countries. You can use the selection menu to the service addresses for this purpose.